Shipping Policy

All orders placed are sent from our Australian base. We offer Free Standard Shipping for all orders of $250 AUD and over to anywhere in Australia.

Please be aware that you may be required to sign for your delivery.

If you have any questions or if we can help with anything at all, please contact us at  info@wildmarygold.com

 

SHIPPING WITHIN AUSTRALIA

If you are located inside Australia, we offer 3 services:

- Free Standard Shipping for all orders of $250 AUD and over (3-10 business days from time of dispatch).

- Flat Rate Standard Shipping and handling $24.95 AUD for orders of fashion products under $250 AUD (3-10 business days from time of dispatch Please note there may be occasional unavoidable shipping delays outside of our control).

- Express Post $34.95 AUD for orders on fashion products (1-5 business days from time of dispatch).

*Please note, there may be occasional unavoidable shipping delays which are outside of our control.

Please contact info@wildmarygold.com if you wish to have postage insurance on your order. Additional charges apply.

All orders sent within Australia are sent via Australia Post unless otherwise stated.

 

SHIPPING INTERNATIONALLY

If you are located outside of Australia, we offer the following service:

Standard International Courier (Australia Post)

- Flat Rate $54.95 AUD shipping and handling for all fashion products*

- Delivery between 6-30 business days (shipping may take longer to some countries)

- Fully trackable

Once dispatched you will receive shipping confirmation and tracking details via email. 

*Please contact info@wildmarygold.com if you wish to have postage insurance on your order. Additional charges apply.

Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. Wild Mary Gold is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.

For further information, we recommend contacting your local customs office.

CHANGES TO YOUR ORDER

Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address. Please note: we reserve the right to cancel any order at any time.

If you have any queries about changing your order, please contact us at info@wildmarygold.com

PROCESSING AND DELIVERY TIMES

All Australian and international orders will be sent within two business days from the time payment has been received. Once the order has been mailed, an email with tracking information will be sent to you.

Please note: during seasonal holidays or unusually busy periods there may be some delays which are beyond our control.

Once your order has been placed, a confirmation email will be sent to your nominated email address. If you do not receive a confirmation email, please email us at info@wildmarygold.com.  Deliveries are sent during normal business hours Monday to Friday. Purchases made on weekends and public holidays will be processed the next business day.

CUSTOMS/IMPORT DUTIES & TAXES

All customers are responsible for customs/imports duties & taxes. Wild Mary Gold is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

We recommend contacting your local customs office for further information.

SHIPPING LIMITATIONS

Unfortunately, due to carrier limitations we are currently unable to ship to the following countries/regions:

- Algeria

- Cuba

- Iran, Islamic Republic Of

- Israel

- Korea, Democratic People's Republic Of (North Korea)

- Kuwait

- Morocco

- Nepal

- Nigeria

- Pakistan

- Russia

- Saudi Arabia

- Sudan

- Syria